Feedback and complaints

We want to hear from you, good or bad. Your feedback helps us get better, and making a complaint will never affect the support you receive from us.

How to give feedback or make a complaint
You can tell your support worker, or contact us directly:
Phone: 08 8472 9332
Email: hello@brightreach.com.au
Or use our contact form and choose “Feedback or complaint”.

You can also ask a family member, friend or advocate to contact us for you.

What happens next
We’ll acknowledge your complaint within one working day. We’ll talk with you about what happened and what outcome you’d like, keep you updated, and explain our decision and the reasons for it. If you’re not happy with the outcome, you can ask us to review it.

Support to make a complaint
You can have an advocate or support person with you at any time, and we can help you find an independent advocate. If you need an interpreter, call TIS National on 131 450 and ask them to call us.

Not happy with how we handled it?
You can contact the NDIS Quality and Safeguards Commission at any time:
Phone: 1800 035 544 (TTY 133 677)
Website: ndiscommission.gov.au

Easy Read versions of our complaints information are available. Just ask.